Business Unit / Team: Chief Operating Office
Salary range: £31,600 -£44,400 per annum DOE + red-hot benefits
Location: UK Remote - work from anywhere within the UK with occasional travel to a hub - Glasgow/Gosforth/London
Get out of your comfort zone. Live a life more Virgin.
Our Team
Customer Interaction Management (CIM) operate across the Virgin Money Group to deliver accurate, robust and well controlled customer communication selections ensuring customers receive personalised communications in a timely and relevant manner.
We work across multiple product areas and technical platforms delivering customer selections and journeys making sure we deliver a great customer experience and engagement.
What you’ll be doing
• Supporting and delivering customer selections in line with the data briefs
• Undertaking Marketing campaign selections with an eye for detail to ensure they are timely, relevant, and personalised where appropriate.
• Run and manage BAU tasks at the appropriate time.
• Help to drive process efficiencies where appropriate.
• Undertaking routine peer reviews for customer selections
• Operating within the appropriate control framework for executing customer selections
• Ensuring that all activities are performed in line with the appropriate policies, standards and risk framework.
We need you to have
• Insatiable curiosity with a logical mindset and approach to problem solving and continued learning
• Strong analytical skills with attention to detail.
• Good interpersonal skills, with the ability to build business relationships with colleagues throughout the bank.
• Knowledge of campaign management platforms such as Pega CDH or Adobe Campaign to deliver customer communications.
• Knowledge of SAS / SQL or other database languages and the application of analytical skills to gather and interpret information.
It’s a bonus if you have but not essential
• Experience in stakeholder management or a similar role.
• An understanding of relational database design.
• An understanding of internal and external data sources (e.g. Experian, EDW, AWS, etc).
• Knowledge of Microsoft Azure.
Red Hot Rewards
• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more
• Up to five extra paid well-being days per year
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market-leading pension
• Free private medical cover, income protection and life assurance
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
• Ability to work anywhere in the UK (where the role allows)
And there’s no waiting around, you’ll enjoy these benefits from day one.
Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We’re all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with. We’re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people’s lives. We strive to create positive experiences for our millions of customers and our purpose, ’Making You Happier About Money’, underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we’ll need you to confirm you have the right to work in the UK.
If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.