Kenneth Brian Associates are recruiting on behalf of a rapidly growing company looking for a detail orientated and proactive Sales Administrator within a fun, but extremely faced paced environment.
This role is a fantastic opportunity for a detail-oriented individual to support the sales team and act as a vital connection between the business and its customers. You’ll play a key role in ensuring the smooth handling of the administrative side of the sales process while delivering first class customer service.
Key Responsibilities:
*Be the first point of contact for customers, processing of orders, deliveries, repairs, warranty claims, and general inquiries.
*Manage incoming calls, delivering professional and courteous responses.
*Prepare accurate quotes and process new orders efficiently.
*Address invoice queries and manage credit or refund applications when required.
*Ensure customer data is accurately recorded and maintained in the CRM system.
*Proactively resolve customer issues and escalate complex cases where necessary.
*Handle information requests and support internal teams to enhance the customer journey.
Key Requirements:
*Proven experience in a sales administration or similar role.
*Confident communicator with excellent interpersonal skills.
*Strong attention to detail and a methodical approach to work.
*Experience in generating customer quotes and managing order processes.
*Proficient in CRM systems and general IT applications. (Ideally SAP)
*Resilient under pressure, with the ability to prioritise effectively in a fast-paced environment.
*A genuine passion for delivering excellent customer service and a willingness to go above and beyond.
Benefits and Package:
*Monday to Friday (08:00 - 16:00)
*On-site Gym
*25 Days Annual Leave
*Free Parking
*Auto Enrolment Pension
*Friendly and Supportive Team
*Modern Offices