Hours: Monday-Friday
Temp-Perm
Our client is a fast-growing company who distribute a range of products throughout the UK.
Duties:
*Deliver high levels of customer care; taking account of operational changes and ensuring that arrangements are responsive to meet customer demands.
*Actively participate as a member of the Customer Service Team; and role-modelling desired behaviours in business
*Upskill and coach team members to ensure optimal performance on the individual and team.
*Work innovatively and collaborate across and between teams.
*Oversee order processing and customer enquiries to ensure high levels of service and quality to the customer.
*Manage customer back orders and communicate with both internal teams and customers to reduce lead times.
*Ensure all orders are thoroughly checked to reduce / eliminate processing errors.
*Investigate any processing errors and report to management team.
*Assist with transport schedule to ensure warehouse and drivers are aware of schedules to meet customer deliveries.
*Play a key part in emphasising the culture of the business; through driving ethical practice, promoting diversity and inclusion, and supporting employee wellbeing.
*Always Reducing wastage to reduce unnecessary costs.
*Ensure that work areas are always clean and tidy.
*Maintain own professional and personal development to ensure continued enjoyment of the role and consistent ’good practice’ delivery to the business.
*Work with colleagues from other departments and across other Group Business Areas
*Undertake any and all other duties as the business requires, in line with the responsibilities of the role, as may reasonably be requested from time to time.
The successful candidate:
*Able to deliver high levels of customer care.
*Strong communication and interpersonal skills
*Highly developed analytical skills.
*Excellent verbal and written communication skills and ability to use these in a range of contexts are essential.
*Good numerical skills are essential.
*Experience of using a range of ERP systems is desired.
*Intermediate skills in MS Office (Outlook, Word, Excel and PowerPoint) are essential.
*A willingness to learn and develop on a personal level is essential.
Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.
Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.