What kind of work will I do?
As a Hospitality Assistant, you will:
*Support the kitchen team by taking responsibility for key tasks such as washing up, cleaning, and helping with basic food preparation, ensuring everything runs smoothly behind the scenes.
*Assist with food transportation, ensuring that meals are delivered in a timely and safe manner to our residents and dining areas.
*Help maintain cleanliness and hygiene in the kitchen, to ensure a safe and pleasant environment for staff and residents alike.
*Provide support in the restaurant during busy periods, serving residents and ensuring their dining experience is enjoyable and comfortable.
*Play a key role in ensuring the smooth running of daily operations, contributing to the overall well-being of our residents and the success of the kitchen.
What we’re looking for
To be successful in this role, you’ll need:
*Experience in kitchen environments, particularly with washing up and cleaning, as well as supporting food preparation when needed.
*A strong focus on customer service. Even though this is primarily a back-of-house role, you will occasionally interact with residents, so a friendly and approachable attitude is key.
*Attention to detail and an understanding of the importance of maintaining hygiene standards in the kitchen.
*Flexibility to assist in the restaurant during busy periods, ensuring the best experience for our residents.
*A willingness to pitch in and help where needed in a busy, multi-tasking environment.
What you’ll get in return
At St Monica Trust, we value our team as much as we value our residents. When you join us, you’ll benefit from:
*A supportive, inclusive, and collaborative working environment.
*Ongoing professional development and training opportunities.
*Competitive pay, generous holiday allowance, and pension contributions.
*Access to our on-site facilities, including gyms and cafes.
Skills and Experience
Communication
*Write notes and messages - numeracy, literacy and verbal skills.
*Communicate with people with differing communication needs.
*Encourage and influence.
*Understand and follow instructions and procedures.
*Strong customer service skills.
*Mixed methods and mediums of communication.
Thinking style
*Analyses and evaluates given information.
*Adapts style and approach appropriate to situation or task.
*Structures tasks/activities.
*Pre-empts issues and trouble-shoots.
*Refers appropriate decisions to line manager.
*Identify and recommend learning and development areas for colleagues.
*Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
Well- being and Values
*Works effectively as part of a team.
*Builds relationships of trust with others (team, residents and their family & friends).
*Potential exposure to challenging, physical or emotional situations.
*Collaborate with residents - tailoring service to meet individual needs.
*Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues’ health or well-being.
*Understand the needs of older people and people with dementia (including willingness and motivation to learn).
*Aware of cultural and individual differences in all interactions and service areas.
Working with others
*Works effectively as part of a team.
*Builds relationships of trust with others (team, residents and their family & friends).
*Potential exposure to challenging, physical or emotional situations.
*Flexible style, stepping in to support team members when required, including on other sites.
Other Skills and Qualifications
Essential
* Knowledge and experience of good food hygiene practices

* Knowledge of health and safety principles

* Good standard of general education

Desirable
* Barista trained

* Food hygiene qualification level 2

* Diploma (or NVQ) level 1 Catering/Food Service or equivalent

* Experience working in a busy café/restaurant environment

* Experience of working with older people

* Experience using an EPOS

Hours: 30 hours per week. Monday to Friday 9am-3pm
Hourly rate: £12.00 per hour