3rd line Technical Support & Project Engineer
other jobs Henderson Scott
Added before 7 Days
- England,East of England,Hertfordshire
- full-time
- £45,000 per annum
Job Description:
3rd Line Support Engineer - Hitchin - £45K
My client a high performing MSP is currently seeking an experienced & motivated 3rd line support professional to join the team. The role will involve spending time between customer’s sites providing in person support & the Hitchin office. The ideal candidate will come from an MSP background with both onsite & Support Desk experience.
Requirements
*Outstanding problem-solving & troubleshooting skills.
*Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune.
*Deployment & advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive and Teams.
*Management & troubleshooting of Windows Server 2016-2022, including Remote Desktop Services, Active Directory, AD Sync & Group Policy.
*Virtualization technologies such as Hyper-V.
*Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs and VPNs
*Understanding of security concepts, Cyber essentials framework, compliance and governance.
*Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations.
*Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services.
*Experience with PSA (Autotask preferred) & working to SLA’s.
Desirable Skills & Qualifications
*Microsoft Certifications.
*Exposure to ITIL or other ITSM framework
3rd Line Support Engineer - Hitchin - £45K
My client a high performing MSP is currently seeking an experienced & motivated 3rd line support professional to join the team. The role will involve spending time between customer’s sites providing in person support & the Hitchin office. The ideal candidate will come from an MSP background with both onsite & Support Desk experience.
Requirements
*Outstanding problem-solving & troubleshooting skills.
*Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune.
*Deployment & advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive and Teams.
*Management & troubleshooting of Windows Server 2016-2022, including Remote Desktop Services, Active Directory, AD Sync & Group Policy.
*Virtualization technologies such as Hyper-V.
*Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs and VPNs
*Understanding of security concepts, Cyber essentials framework, compliance and governance.
*Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations.
*Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services.
*Experience with PSA (Autotask preferred) & working to SLA’s.
Desirable Skills & Qualifications
*Microsoft Certifications.
*Exposure to ITIL or other ITSM framework
3rd Line Support Engineer - Hitchin - £45K
Job number 1804511
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Company Details:
Henderson Scott
Company size: 50–99 employees
Industry: Recruitment Consultancy
Henderson Scott is an international provider of award-winning talent services, delivering outstanding results to clients and candidates in the UK, Eur...