A housing association is currently looking for a number Repairs Officers on a temporary basis for about 3 months
Key responsibilities
Assist with the progression and completion of day-to-day responsive repairs for our residents. Action these repairs with urgency to ensure things get fixed quickly and well
Be meticulous when reviewing and accepting quotes
Check if the costs from contractors are reasonable
Confirm that the repair work done matches what was supposed to be done before paying for it. Be proactive doing what you can to prevent these repairs from getting stuck, ensuring each repair is finished quickly and well
Keep both internal and external customers informed about what you’re doing and when it will get done
Answer questions whether online or in person ensuring that you record everything on Workwise. Ensure that our residents have a good experience with their repairs
Understand what customers and colleagues need for repairs and do your best to deliver that
Do your best to triage/diagnose all repairs to the best of your ability - this will help to prioritise repairs that need serious attention, allocating the right resources, being as cost effective as possible, enhancing customer satisfaction
Analyse quotes/ variation orders and invoices, verifying costs and works by using the Schedule of Rates (SOR) liaising with appropriate person of authority if approval required
Investigate the cause and ascertain if a repair should be a recalled or closed down, liaising with all parties concerned
This is an office based role not remote or hybrid
PAYE rate £15.67 & Umbrella rate £20.60
Essential requirements
Must have a repairs background in Housing is essential
Must be an excellent communicator
Need to be immediately available or on short notice.