Join Oxford Online Pharmacy as a Customer Care Assistant
This is an exciting opportunity to join a fast-growing pharmaceutical business, becoming an integral part of their customer care team
Company: Oxford Online Pharmacy
Role: Customer Care Assistant
Location: Wroxton, North Oxfordshire
Salary: £26,325
Start Date: ASAP
Oxford Online Pharmacy are looking for a candidate with fantastic telephone manner, a strong personality and a good commercial awareness to join them on their journey of growth following a round of investment
Who is the company?
*Oxford Online Pharmacy is the trading name of Frosts Online Ltd in Oxfordshire, a family business going back three generations to 1925.
*Employing experienced pharmacists and healthcare professionals, they are led by Stuart Gale, Managing Director and Pharmacist and Superintendent Pharmacist Robert Bradshaw.
*A fully registered UK Pharmacy, committed to translating the values and heritage of the Oxfordshire-based bricks and mortar chemists, online. Patient safety is the number one priority and there is a commitment to delivering the highest level of customer service to each and every patient who visits the site.
*Oxford Online Pharmacy are one of very few online pharmacies to have passed the recent round of CQC inspections for digital healthcare providers - across all categories of care.
What is the role?
This is an office-based position Mondays to Fridays plus 1:5 weekends worked, with time off in-lieu. There is no public transport available to the office so you must be able to drive.

Oxford Online Customer Service
*Maximizing prescription numbers and looking for opportunities to grow the business
*Taking customer orders over the phone in a professional courteous manner Processing sales through SagePay / online payment method
*Answering queries on the supply and availability of medicines
*Responding to customer enquiries, both in the pharmacy and over the telephone, referring queries to the pharmacist when relevant
*Liaising with Online Doctors to resolve customer issues
*There may be optional working at home on some weekends as per agreed rota - all time to be taken in lieu or as overtime at management discretion
Administration
*Helping to maintain reasonable dispensary stock levels
*Ordering items from suppliers
*Ensuring that health and safety requirements are met
*Keep your work and communal areas clean and tidy
*Follow all company guidance using your PC / Laptop as appropriate
*Counting prescriptions and keeping computerised records up to date
*Ensure that prescription documentation is maintained and stored appropriately in accordance with the law
General
*Be responsible for maintaining the Health & Safety standards within the business, in line with the company H&S policy
*Take appropriate action to minimise risks and report any near misses
*Work as a team ensuring effective communication at all levels
*Complete online or attend relevant training and ensure any agreed deadlines are met
*Ensure high standards of security practice within the branch, both stock and premises
*Ensure awareness and adherence to all company SOP’s
*Attend company meetings as required
*Support company initiatives and promotions
*Follow the company process for requesting holidays using the online portal. All holidays are subject to approval by your line manage
Why you should apply
*Opportunity to work and learn within a small team in a fast growing business
*The fast growth of the company provides great opportunity for progression
*4 weeks holiday plus bank holidays
*Private health insurance
*Pension contribution scheme
*1 volunteer day a year
*Discretionary bonus scheme

Who is best suited to this role?
Please note that we will need a full CV since leaving school with any gaps explained - it wont be a problem if there are gaps, but for DBS purposes this will be needed
*Customer service experience
*Preferably you will have previous experience in a medical or a pharmacy related area
*Computer literate
*Good time management skills
*Good numeracy and literacy skills
*Good telephone manner

Core competencies:
*Team player
*Highly customer focused
*High attention to detail
*Caring and empathetic
*Honest and trustworthy
*Able to work independently and efficiently and prioritize workload
*Excellent communication skills, both written and verbal
*Good organization skills
*Flexible and willing to undertake a variety of tasks
*Conscientious and dependable, taking responsibility for own actions
*Outgoing and congenial, taking time to engage customers and colleagues on a personal level
*Diplomatic and able to handle confidential / sensitive information