Customer Service Executive
*Annual Salary: £25,000 - £28,000 per annum
*Location: Ellesmere Port, Cheshire
*Job Type: Full-time, Permanent
Reed are currently partnered exclusively with a growing utilities organisation based in Ellesmere Port that are looking to expand their team and bring in a talented and ambitious Customer Service Executive to help shape future success.
Day-to-day of the role:
*Outbound calling through leads that have been generated through marketing means
*Handle customer inquiries and update customers on their order progress via phone, email, and live chat.
*Book appointments for surveyors with clients
*Resolve customer complaints at first contact.
*Ad-hoc administrative duties
Required Skills & Qualifications:
*A customer-focused individual with a genuine desire to deliver outstanding service.
*Professional and friendly communication skills, both written and verbal.
*Motivated to follow up on sales leads and to up-sell products and services.
*Someone ambitious who can look at innovative ways to increase customer contact to increase sales opportunities
Benefits:
*Excellent salary
*Opportunities to progress from within
*Chance to help grow the business through effective work
*Monday – Friday 9-5pm with some flexibility required.
To apply for this Customer Service Executive, please submit your CV through the link or feel free to reach out directly.