*Job Type: Temporary (Full-time, 1 month)
*Location: Office-based
*Start Date: January
*Salary: Competitive
We are seeking an experienced Call Centre Consultant to conduct a comprehensive analysis and setup plan for a new call centre. This role involves assessing the requirements and resources needed to establish a call centre efficiently. The successful candidate will be responsible for creating a detailed report to be presented to the board.
Day-to-day of the role: *Conduct a thorough analysis of the operational, technological, and human resource requirements needed to set up a call centre.
*Evaluate potential locations, technology solutions, and staffing models to ensure optimal efficiency and cost-effectiveness.
*Liaise with various stakeholders to gather insights and requirements.
*Develop a comprehensive project plan, including timelines, budgets, and resource allocation.
*Prepare and present a detailed report outlining the setup plan, recommendations, and strategic insights to the board.
Required Skills & Qualifications: *Proven experience in setting up or managing call centres.
*Strong understanding of call centre operations and technology.
*Excellent analytical and strategic planning skills.
*Ability to synthesise complex information into clear, actionable plans.
*Strong presentation and reporting skills.
*Ability to work independently and manage a project from conception to completion.
To apply for this Call Centre Consultant position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this project.