Credit Controller
other jobs Irlam Associates
Added before 10 Days
- England,North West,Cheshire
- full-time
- £30,000 - £31,000 per annum
Job Description:
Credit Controller
The responsibilities of a credit controller is to collect all outstanding monies owed to the business, ensuring payments are received on time. This may mean handling customer queries at both head office & branch level. A credit controller must be confident in there collection ability & when speaking with customers.
Excellent organisation is essential along with being able to work under pressure with a high volume of accounts. A credit controller must be pro-active
Payments
*Monitor bank statements daily for ledger payments
*Send online payment links (debt / credit card) for payments
*Posting cash onto ledger accounts from the banking
*Allocating posted cash on accounts towards invoices
*Allocating credit notes & write offs
*Contacting customers for remittances & saving down remittances
*Update shared documents for movements e.g allocations, credit note requests & write offs
*Raise credit notes/Write off requests
Customer contact
*Be polite & professional to customers & colleagues
*Action the shared mail box, replying to customers contact within 24 working hours – including responding to quires, statement & invoice requests
*Communicate with franchisee to ensure they understand the branches debt situation
*Contact customers by telephone & email to arrange payment for invoices on time
*generate statements for customers, monthly or on demand
*Download and send invoices to customer along with PODS when required.
*Review accounts for an escalation route in the event of none payment – such as a legal referral.
Insurance
*Monitor account balances & ensure adequate insurance cover
*Review credit safe limits on high ledger balances
*Ensure cash accounts remain as cash accounts, unless credit limit is approved
*highlight any potential risk accounts
*Understand the insurance claim process & how to make a claim if required
Systems
*Be confident in using Excel & office software
*Ensure factual notes are made on accounts with each customer contact
KPI / Targets
*Reduce debt on ledgers monthly by 85% (number of accounts)
*Taking incoming calls
*Attending team calls on time at 9am & 2.30pm, unless otherwise stated
Communication
*work as part of a team and help provide ledger cover
*Provide daily updates to the accounts receivable Manager
Duties are not limited to the above mentioned
The responsibilities of a credit controller is to collect all outstanding monies owed to the business, ensuring payments are received on time. This may mean handling customer queries at both head office & branch level. A credit controller must be confident in there collection ability & when speaking with customers.
Excellent organisation is essential along with being able to work under pressure with a high volume of accounts. A credit controller must be pro-active
Payments
*Monitor bank statements daily for ledger payments
*Send online payment links (debt / credit card) for payments
*Posting cash onto ledger accounts from the banking
*Allocating posted cash on accounts towards invoices
*Allocating credit notes & write offs
*Contacting customers for remittances & saving down remittances
*Update shared documents for movements e.g allocations, credit note requests & write offs
*Raise credit notes/Write off requests
Customer contact
*Be polite & professional to customers & colleagues
*Action the shared mail box, replying to customers contact within 24 working hours – including responding to quires, statement & invoice requests
*Communicate with franchisee to ensure they understand the branches debt situation
*Contact customers by telephone & email to arrange payment for invoices on time
*generate statements for customers, monthly or on demand
*Download and send invoices to customer along with PODS when required.
*Review accounts for an escalation route in the event of none payment – such as a legal referral.
Insurance
*Monitor account balances & ensure adequate insurance cover
*Review credit safe limits on high ledger balances
*Ensure cash accounts remain as cash accounts, unless credit limit is approved
*highlight any potential risk accounts
*Understand the insurance claim process & how to make a claim if required
Systems
*Be confident in using Excel & office software
*Ensure factual notes are made on accounts with each customer contact
KPI / Targets
*Reduce debt on ledgers monthly by 85% (number of accounts)
*Taking incoming calls
*Attending team calls on time at 9am & 2.30pm, unless otherwise stated
Communication
*work as part of a team and help provide ledger cover
*Provide daily updates to the accounts receivable Manager
Duties are not limited to the above mentioned
Job number 1805120
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Company Details:
Irlam Associates
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