Our client based on Chester Business Park are hiring a Customer Service Representative to join the team on a part time, temporary basis (with the possibility of becoming permanent based on performance and business needs)
Hours: Monday to Friday (4 hours per day)
Salary: £12.21 per hour
Key Responsibilities:
*Email Communication: Respond to incoming customer emails promptly, effectively, and courteously, addressing all queries regarding our recycling service.
*Problem-Solving: Provide solutions to service-related concerns and escalate issues as required.
*Data Gathering & Analysis: Monitor and track trends in customer queries, compiling reports to inform the team and contribute to service improvements.
*Knowledge Management: Stay informed about updates to our services, brands, and recycling methods to provide accurate information to customers.
*Team Collaboration: Work closely with colleagues to share insights and feedback for improving the customer experience.
Qualifications and Skills:
*Customer Service Experience: Previous experience in a customer service role is preferred.
*Communication Skills: Excellent written English, with strong attention to detail and grammar.
*Organisation & Efficiency: Ability to manage and prioritise multiple queries efficiently.
*Tech Proficiency: Experience with Zendesk or similar CRM tools is an advantage, though full training will be provided.
*Team Player: Strong collaboration skills and a proactive approach to improving service delivery.
*Adaptability: Willingness to learn and adapt as we introduce new services and brands.
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.