Site Manager for Luxury Student Accommodation
Are you passionate about creating a welcoming, inclusive, and diverse environment for students? Do you have a knack for sales, people management, and ensuring high standards of health and safety? Join our dynamic team who is a leading provider of luxury student accommodation in Leicester, and make a difference in students’ lives!
Responsibilities:
*Achieve sales, renewals, and referral targets.
*Manage site open days and tours.
*Maximise profits and customer satisfaction through effective take-over management.
*Stay informed on local competition, university status, and student demographics.
*Maintain brand standards via physical site upkeep, staff communication, and online presence.
*Oversee staff recruitment, training, and mentoring.
*Manage contractors, ensuring compliance with health and safety standards.
*Maintain statutory testing records and ensure all staff and residents are aware of emergency procedures.
*Manage incident response and ensure the site remains safe and accessible.
*Drive effective and friendly customer communication.
*Build strong relationships with university accommodation offices and external agencies.
*Address student issues, concerns, and welfare needs, intervening and mediating as necessary.
*Maintain high service standards to promote renewals, positive reviews, and referrals.
*Manage site maintenance and project manage the turnaround, check-out, and check-in processes.
*Accurately record tenant applications, damage deposits, council tax, complaints, compliments, welfare, and maintenance.
Qualifications:
*Strong sales and people management skills.
*Knowledge of health and safety regulations.
*Excellent communication and customer service abilities.
*Ability to manage finances and administrative tasks efficiently.
Join us in providing exceptional living experiences for students in a vibrant and inclusive community. Apply today and be part of a team dedicated to excellence!