Service Analyst - Immediate Start
Energy experience preferable
Duration: 4 - 8 Weeks
37.5 hours per week - Hybrid model
£22.56 per hour plus holiday pay accrual
Our valued client is looking for a Service Analyst to join their team imminently.
This is a key position within the wholesale electricity market, focused on administering the Balancing and Settlement Code (BSC). The role entails balancing electricity supply and demand, ensuring accurate settlement of electricity transactions, and overseeing the financial dealings between electricity generators, suppliers, and other market participants.
Responsibilities:
*Provide advice, support, guidance, and training to customers
*Develop SME knowledge in the relevant product / service / code.
*Assimilate an understanding of the rules by researching the BSC and subsidiary documents.
*Provide SME advice and guidance on the products/services.
*Develop and follow the operational processes, procedures, and obligations accurately.
*Monitor and review data and risks and identify issues promptly.
*Advise colleagues and line manager of key operational issues and problems.
*Identify the root cause of issues and support resolution.
*Developing skillset in data analysis, modelling, and visualisation
*Provide and present analysis, reporting, recommendations and commentary to panels, committees etc.
*Coordinate the validation and maintenance of key data.
*Support the delivery of changes to the service and the product.
*Build and maintain strong positive relationships internally, with customers and vendors.
*Resolve customer service queries.
*Demonstrate a customer orientation in all aspects of operational delivery.
*Provide advice and support to customers and stakeholders.
*Keep customers informed of industry developments relevant to the service.
*Develop, review, improve and maintain processes and procedures.
*Propose, drive and implement continuous service improvement.
*Document processes and procedures.
*Provide knowledge management content and enhance the Knowledge Management systems and maintenance.
Desirable Requirements:
*Developing knowledge of the GB electricity market arrangements
*Developing knowledge of BSC Procedures, including Settlements, Credit, payment and Contingency arrangements
*Developing knowledge of the roles and responsibilities of BSC Agents, BSC Parties and their agents
*Developing knowledge of the roles and responsibilities within the BSC governance structure (Committees and Code Bodies)
*Experience in customer service.
*Able to present to groups of people
*Provide knowledge management content
We look forward to hearing from you.
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