Baltic Recruitment are delighted to be supporting OsecoElfab, a global manufacturer of customised rupture discs and explosion vents with their search for an IT Support Technician.
This role would be best suited to someone with 1-2 years industry experience or a recent graduate with the drive and determination to develop and progress within an IT Support role.
Overall Purpose:
*Provide essential technical support to our users and IT systems at the North Shields site.
*You will assist with troubleshooting, user support, and basic system maintenance, while learning from more experienced team members.
Key Duties:
- User Machines & Shop Floor Support:
*Install software and set up new employee systems, including imaging and hardware installations.
*Troubleshoot basic connectivity issues involving docking stations, laptops, desktops, and shop floor IT equipment.
*Provide support for office products, operating systems, and hardware
- Office Equipment:
*Troubleshoot basic printer and scanning issues, escalating more complex issues as necessary.
- Active Directory:
*Assist with basic Active Directory tasks, including managing Security Groups, Distribution Lists, and user creation.
*Gain a foundational understanding of DHCP and DNS.
- Software Support:
*Utilize a ticketing system to log, track, and resolve IT issues in a timely manner.
*Provide support for Windows 10/11, Office 365, and related software products.
- Cloud Services:
*Familiarity with SharePoint as a user, with opportunities to expand knowledge of cloud-based tools.
- Network Support:
*Apply basic understanding of networks, WiFi, and VPNs to assist with troubleshooting network issues.
- Server Management:
*Assist in file share creation and management, ensuring proper user permissions are in place.
- Mobile Device Support:
*Provide basic support for iOS devices, such as iPhones and iPads.
- Scripting and Automation:
*Gain exposure to PowerShell scripting for automating routine tasks.
- Other Responsibilities:
*Assist with other tasks as assigned by the Global IT Manager or on site Tier II Analyst.
Key Requirements:
*Knowledge of IT support and troubleshooting.
*Familiarity with basic networking concepts (WiFi, VPNs).
*Ability to provide basic hardware and software support.
*Excellent communication skills with the ability to explain technical concepts to non-technical users.
*Ability to work both independently and as part of a team.
*Strong organizational skills with a focus on meeting deadlines and completing tasks efficiently.
*Willingness to learn and develop in a fast-paced IT environment.
*Familiarity with Windows 10/11 and Office 365.
The Package:
*Competitive salary on offer depending on experience level.
*Day shift role, Monday-Friday(Office based).
*Company pension scheme.
*Bonus potential.
*Opportunity to develop and progress within an IT Support role.
*Private Healthcare.
*Additional benefits.