Description Are you a hands-on, customer-focused professional with a passion for delivering exceptional hospitality services? We have an exciting opportunity for a Front of House Manager to join a dynamic team and oversee the smooth running of hospitality services in a high-end, professional environment.
The Role This is a highly varied and hands-on role where you will:
*Lead and manage a small team of 1-3 Hospitality Assistants, ensuring seamless service delivery.
*Support with practical tasks such as setting up and clearing down meeting rooms, operating dishwashers, and serving coffee while maintaining an excellent customer experience.
*Collaborate with the kitchen team to ensure food is presented to the highest standard and meets client expectations.
*Use the event booking system to manage room setups, supplies, and special requests.
*Maintain high standards of cleanliness and organisation in all hospitality spaces.
*Occasionally arrange and manage additional agency staff during busy periods.
Key Responsibilities *Customer Experience: Ensure clients and visitors feel welcome, addressing their needs promptly and professionally.
*Operational Excellence: Oversee the setup of hospitality spaces, ensure timely service delivery, and liaise with teams to resolve IT or logistical issues.
*Staff Coordination: Manage team schedules, provide clear direction, and ensure all staff adhere to dress codes and service standards.
*Health & Safety: Comply with safety regulations, ensure food safety standards are met, and perform risk assessments.
*Performance & Reporting: Monitor and report on service quality, identifying opportunities for improvement.
Key Competencies *Leadership: Inspire team spirit and high performance.
*Customer Focus: Display a professional and positive attitude toward clients and colleagues.
*Organisation: Demonstrate strong time management and the ability to prioritise tasks.
*Adaptability: Handle day-to-day challenges with a proactive and flexible approach.
Requirements *Experience in a customer-facing hospitality role within a high-end corporate environment, luxury hotel, or similar setting.
*Strong hands-on management experience and a willingness to assist in daily operations.
*Excellent communication and interpersonal skills.
*Competency in using event booking systems (training provided if necessary).
*A focus on delivering a first-class client experience.
Benefits *Salary £43,000 - £47,000 per annum
*Hours: 07:00 - 15:00 (flexible depending on workload)
*Free Lunch
*Pension
*Travel allowance
*22 days holiday + bank holidays