Customer Service Caseworker
other jobs Novax Recruitment
Added before 7 Days
- England,North East,Tyne and Wear,Sunderland
- full-time
- £15 per hour
Job Description:
Job Title: Customer Service Caseworker
Location: Sunderland
Rate Of Pay: £15 Umbrella P/H
Key Responsibilities and Tasks: *Process claims for Discretionary Housing Payments (DHP) and Local Welfare Provision (LWP) applications for Crisis Support and Community Care Support.
*Comply with defined policies, DWP guidelines, and business processes when making decisions on claims for DHPs and LWPs.
*Carry out excellent case management for a caseload of new and repeat customers, including managing recall and customer support.
*Accurately record data for management information, statistical reports, and government returns.
*Maintain detailed and accurate case management files, ensuring they contain all relevant information and documentation.
*Provide outstanding customer service for enquiries and complaints within policies and procedures, offering advice and support to achieve positive outcomes for customers.
*Collaborate effectively with Housing Associations/Landlords, Benefits services, Welfare Rights services, first-tier providers, Customer Service Network, suppliers, and DWP/HMRC.
For more information please call Sam on to discuss in more detail.
Location: Sunderland
Rate Of Pay: £15 Umbrella P/H
Key Responsibilities and Tasks: *Process claims for Discretionary Housing Payments (DHP) and Local Welfare Provision (LWP) applications for Crisis Support and Community Care Support.
*Comply with defined policies, DWP guidelines, and business processes when making decisions on claims for DHPs and LWPs.
*Carry out excellent case management for a caseload of new and repeat customers, including managing recall and customer support.
*Accurately record data for management information, statistical reports, and government returns.
*Maintain detailed and accurate case management files, ensuring they contain all relevant information and documentation.
*Provide outstanding customer service for enquiries and complaints within policies and procedures, offering advice and support to achieve positive outcomes for customers.
*Collaborate effectively with Housing Associations/Landlords, Benefits services, Welfare Rights services, first-tier providers, Customer Service Network, suppliers, and DWP/HMRC.
For more information please call Sam on to discuss in more detail.
Job number 1808544
metapel
Company Details:
Novax Recruitment
Our ability to support our clients growth and source great people as strategic advisers is dependent on a thorough grasp of the industries in which th...