45k + 10% bonus and benefits
This is a fantastic opportunity to join this high-profile Facilities Management Company in the heart of Central London which has a dynamic culture and undeniable standard for excellence. This brand new role offers a great chance to exhibit your management skills within a corporate setting that has a wonderful ethos.
We are recruiting for a highly motivated Account Manager who will oversee the management of a portfolio of contracts, leading a team of 30 front-of-house staff spread across 25 sites, with 1-2 receptions per site. You will conduct weekly site visits to ensure service excellence and operational efficiency.
This role requires someone who is customer-focused, able to communicate effectively at all levels, and experienced in people management. You will work closely with various departments to maintain strong client relationships, provide training and support to front-of-house teams, and ensure the highest standards of service are met. The ability to motivate and encourage employees to work efficiently as a team is essential.
The ideal candidate will have at least three years of experience in a customer service environment, including one year in a supervisory role. You will also need strong communication skills, proficiency in MS Office, and experience with HR processes. Knowledge of front-of-house reception operations is advantageous but not essential.
You will play a key role in ensuring smooth operations across all sites by conducting regular face-to-face client meetings, overseeing training, and handling HR-related matters, such as performance management and employee welfare. The position requires flexibility, as you will be visiting multiple sites across London, driving service improvements, and ensuring that all contractual requirements are fulfilled.
If you feel you meet the above criteria, apply today!