Customer Support Administrator
NG13, Bingham - Nottingham
£28,000 - £30,000 per annum
Full Time, Permanent 9.00am - 5.00pm
As a Customer Support Administrator, you will be responsible for ensuring smooth communication with customers, efficient order processing and effective coordination of projects from inception to delivery.
Responsibilities:
*Professionally handle incoming calls and transfer them to the appropriate departments.
*Process orders efficiently and accurately, ensuring timely delivery.
*Prepare and provide quotations to customers, and diligently follow up on quotes and ongoing projects.
*Evaluate project proposals and designs from customers, gathering detailed specifications.
*Record project details accurately in the CRM system, maintaining thorough documentation and scheduling follow-up activities.
*Liaise with manufacturers to obtain quotes and, if required, drawings for customer projects.
*Coordinate the approval process by providing customers with all relevant information, including quotes and drawings.
*Maintain proactive communication with customers to provide updates and gather feedback throughout the project lifecycle.
*Oversee the entire process from design to sample testing and delivery, ensuring adherence to project timelines and quality standards.
Requirements:
*Prior experience in a similar role, preferably in sales administration.
*Strong organisational skills with the ability to manage multiple tasks simultaneously.
*Excellent communication skills, both verbal and written, to effectively interact with customers and internal stakeholders.
*Proficiency in Microsoft Office Suite and experience with CRM systems for data entry and management.
*Attention to detail and accuracy in processing orders, preparing quotations and documenting project details.