Reed in Middlesbrough are working with a manufacturing business who are seeking a dedicated individual to support and drive their customer service forward. This position is ideal for someone with a keen eye for detail and a passion for maintaining high standards in customer service. 
Day-to-day of the role: *Handle customer complaints and monitor customer service KPIs to ensure outstanding service delivery.
*Conduct job costing checks to verify correct margins and ensure financial efficiency.
*Support the customer service team by providing guidance and assistance to enhance service quality.
*Drive business efficiencies and improve customer experiences through proactive service enhancements.
Required Skills & Qualifications: *Experience in customer service within a regulated environment
*Strong analytical skills
*Excellent communication and interpersonal skills to support and lead customer service initiatives
*Proactive and driven, with a commitment to improving business processes and customer satisfaction
Benefits: *Competitive salary of up to £30K
*Opportunities for professional development and training
*Dynamic and supportive work environment
*Free parking
*22 days holiday plus BH
This role is to start in January 2025 with interviews being held before Christmas!