Corporate Customer Service Executive
£12.02ph - Temporary to Permanent
Edgbaston

Key Responsibilities & Duties
*The role includes, but is not limited to, the following duties:
*Managing the company email inbox and telephone.
*Recording and logging the outcomes of all customer communications in MS Excel.
*Tracking and managing the resolution of reported issues.
*Building close working relationships with relevant team members and departments.
*Preparing and issuing regular reports on identified issues.
*Writing clear and concise communications to customers.
*Ensuring proper allocation of work to the appropriate team members.
*Coordinating and balancing the schedules of team members.
*Ensuring the availability of necessary materials for resolving issues.
*Maintaining reasonable timelines for resolving customer issues and keeping customers informed throughout the process.
*Following the procedures for handling complaints and escalated issues.
*Referring challenging or complex customer issues to the appropriate manager.
*Conducting follow-up satisfaction calls to customers.
*Meeting and greeting clients and customers in the office.
Skills:
*Proven experience in a similar role is highly desirable.
*Exceptional telephone and administrative skills.
*Ability to prioritise workload effectively.
*Ability to maintain customer confidentiality.
*Excellent verbal and written communication.
*High proficiency in MS Office programs.
*Ability to present a credible and professional image to colleagues and customers.
*Self-motivated and proactive.

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