We are seeking an experienced Service Desk Manager to join our client’s MSP tech team. This is an exciting opportunity to join a business that is a market leader and also continuously growing. You will pay a pivotal part overseeing the service desk team, implementing your own ideas to maximise efficiency and client satisfaction and help drive the business forwards.
Key Responsibilities:
* Managing and mentoring a Team of Support Engineers
* Managing and maintaining client relationships in relation to support issues
* Both directly and through the team, move all tickets through to completion in a timely and professional manner
* Meeting and exceeding the promises and commitments made to the business’s clients
* Ordering parts and equipment on behalf of clients
* Ensuring faults are investigated and clients are provided with updates before, after and during the repairs are been handled
* Promoting and selling the products and services of the business when in the clients interest to do so and when the opportunity arises
* Performing other administrative types of tasks such as holiday, sickness records etc
Requirements/Attributes:
* Proven experience in a similar role, preferably in an MSP environment.
* Strong leadership and customer service skills.
* Knowledge of ITIL and ticketing systems.
* Self motivated and driven
* Well presented with great oral and written communication
* A leader that is a people person, driven to meet and exceed targets and goals
* Technical Knowledge is a bonus - Microsoft 365 package, Apple, Google workspace, General PC and Laptop troubleshooting and configuration etc
Location: Liverpool
Work Pattern: 8:30am - 5:30pm Monday to Friday (Hybrid)
Salary: £40k-£50k DOE
If you have the relevant skills above and want to join a growing and market leading MSP in the Liverpool area that can offer you further career development opportunities, training, hybrid working and a competitive contract package, we want to hear from you!
This is an urgent role that needs filling asap so apply now!