Facilities/Customer Service Officer needed in Central London starting Thurs 2nd Jan. This role pays £14 per hour. This role is ongoing. The hours are 2pm-10.30pm (Monday-Thursday) 1pm-9.30pm on Friday. 

WHAT WILL YOU BE DOING?
*Open / Close the building and maintain security levels (building sweeps for people on site when closing etc)
*Management of reception desk and cover reception as part of a rota (to include weekends and evenings)
*Monitor and maintain a high standard of health and safety by undertaking regular building checks and resolving or reporting any issues that arise
*Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance
*Provide an excellent level of customer service at all times, including handling ad hoc enquiries from building users and other customers in a professional and courteous manner, either resolving or referring on to others as appropriate
*Manage sufficient material stock levels in support of course demand
*Receive, document and dispatch goods and services including post
*Daily completion of documented room checks to ensure all equipment works, nothing is missing, classes are clean and in the correct configuration, and there are no broken or damaged tables/chairs
*Daily completion of documented building checks
*Act as the first point of contact for facilities/building issues (building management, landlord and contractors)
*Manage the Facilities Maintenance portal (log new reactive tasks, review jobs raised, monitor job progress)
*Carry out basic PPM checks: fire alarm tests, fire extinguisher, lightning, fire doors etc.
*Act as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
*Overseeing annual H&S & Fire audits and assist with Fire Drills and any other H&S-related matters; regular first aid box checks, defibrillator checks, site inductions
*Management of personal emergency evacuation procedures (PEEP)
*Provide a first-line response to classroom IT queries and troubleshooting issues and log issues with IT service desk
*Manage and invigilate on-site Computer based assessments (CBA); schedule and facilitate
*Be flexible and willing to work out of normal hours to deal with any ad hoc issues that arise and deal with them appropriately. Be prepared to provide holiday/sickness cover when required. This may include a change of timing or work location.
ABOUT YOU
*Demonstrable record of providing assistance within a facilities, property or retail environment
*Ability to take ownership of issues and associated responsibility for completing a task
*Well-organised with attention to detail and self-disciplined with the ability to prioritise under pressure
*Ability to work within a team environment as well as independently
*Great time management skills
*Ability to build and maintain strong stakeholder relationships
*Excellent oral and/or written communication skills, giving the post-holder the ability to deal confidentially with a range of people at all levels
*Experience working with IT systems and able to troubleshoot basic IT issues
*Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and PowerPoint