At Faulkner Enterprises, we provide businesses with efficient and cost-effective outsourcing solutions. Our expert team delivers high-quality services across industries, including customer support, data management, accounting, IT support, and marketing.
We help businesses automate processes, saving time and reducing costs, so they can focus on strategic growth and client acquisition. By handling day-to-day operations, we enable our clients to scale efficiently and drive success.
Join us and be part of a dynamic team where innovation thrives, and your contributions directly impact client success. At Faulkner Enterprises, we empower businesses and professionals to grow together.
*"We welcome candidates who are enthusiastic to learn, regardless of experience level."
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving issues efficiently. This role requires excellent communication skills and the ability to analyse customer needs while maintaining a positive attitude.
Duties
*Respond to customer inquiries via phone, email, and chat in a timely manner.
*Provide accurate information regarding products and services.
*Assist customers with order placements, modifications, and cancellations.
*Handle complaints and resolve issues effectively while ensuring customer satisfaction.
*Perform data entry tasks accurately to maintain up-to-date customer records.
*Upsell products and services when appropriate to enhance customer experience.
*Collaborate with team members to improve service delivery and share best practices.
*Maintain a professional demeanour at all times, demonstrating excellent phone etiquette.
*Resolve payment processing issues, ensuring smooth transactions for customers.
*Confirm transactions through payment gateways and provide support in troubleshooting payment-related concerns.
Skills
*Proficient in English; proficiency in Spanish or other languages is highly desirable (Bilingual/Multilingual).
*Strong communication skills with the ability to convey information clearly and concisely.
*Excellent data entry skills with attention to detail.
*Ability to analyse customer needs and provide tailored solutions.
*Experience in up selling products or services is an advantage.
*A positive attitude and the ability to work well under pressure in a fast-paced environment.
PLEASE NOTE: Unlike other firms our employees have full autonomy over the processes our clients sensitive data such as payment information etc. moreover we offer hybrid working model which is onsite and work from home after training is completeted therefore we are required to go through a thorough background check and entry in our system. so every candidate applying must have a valid passport as proof of adress with them.
Join us in delivering outstanding service to our customers while developing your career in a supportive environment!