Our client are a fast growing business.
They are now looking for a Technical Manager to joint the team.
Job Purpose
*To ensure thatall products brought to market are safe, fit for purpose and areof excellent Quality, meeting both internal & external customer requirements.
*To advise on product Quality Improvements and cost saving suggestions band following these through to implementation with OEM manufacturers.
*Implementation of the product development launch pipeline, following the Technical processes required, for right-first-time and on-time product delivery/launch.
*To meet alllegal compliance standards required and constantly meet customer expectations in relation to the Quality of products.
*To monitor and advise on product performance in the market by reviewing/assessing product returns and customer feedback. Work with Refurbishment team to ensure any return trends are identified and corrective actions implemented.
*Investigation and satisfactory resolution of customer complaints ,inatimely fashion.
*Monitoring & reporting on supplier performance against a set of defined criteria, to aid supplier selection and ongoing performance measurement, manage systems including Sharepointand SCAR(SupplierCorrective ActionRequest) database, also review the implementation of PAD’s for all newproducts into the Mark place (Product Audit Documents).
KeyResponsibilities and Accountabilities
Communication
*A strong and confident communicator-both written and verbal.
*PC literate in Microsoft Outlook,Word,Excel,powerpoint.
*Ability to communicate clearly with field based teams(china) & to support & direct the min delivering against Technical & Quality requirements.
*Experienced inworking with 3rd party testing & inspection agencies (UK and abroad)
*To give direction & instruction to OEM Manufactures-to articulate requirements.
*To work within a multi-disciplinary team that includes -Technical,Sourcing,Sales,Commercial, Far East team and Marketing - with a one-team approach, but with all having clear levels of accountability & responsibility.
*Able to communicate at all levels of the business -both up & down-in a manner that is appropriate for the audience intended.
Product Assessment
*Able to appraise and test performance and safety of the design of products that the business intends to import (Microwaves, Floorcare, MDA, Personal care).
*To feedback to manufacturers - and to follow these through to implementation/launch.
*Skilled in a wide range of White Goods product categories (to include Cooking,Refrigeration, Laundry and Dishwashing).
Product Safety Standards
*Familiar with the framework of international safety standards that are applicable to the products you are required to assess (LVD, EMC, ErP, RoHS, Reach, CE marking, etc.).
*Ability to interpret safey standards requirements and to ensure products are compliant with these.
*Experienced in working with 3rd party testing organisations-and able to review documentation provided from them and to them.
*Experienced in the compilation of product Technical Construction Files(TCF).
Managing Quality Processes
*To support the development and operation of quality control systems.
*To review and approvep pre-shipment inspection reports.
*To review and approve factory audit & assessment reports.
*To manage the company SEDEX membership and supplier compliance.
*To ensure the application and analysis of testing and inspection procedures are consistently updated and improved.
*To use statistical methods to diagnose and correct improper Quality control practices.
*To be familiar with Quality cost concepts and techniques in order to effectively manage the Quality control systems.
*To have a fundamental understanding of a Quality system and their development,documentation, and implementation with respect to any internal and external requirements
*To understand the audit process including types of audits,planning,preparation,execution, reporting results, and follow-up.
*To understand the process of problem solving and Quality Improvement techniques.This includes knowledge of management and planning tools, preventive and corrective actions, and how to overcome barriers to Quality improvements.
Miscellaneoustasks
*To undertake other miscellaneous activities that are deemed appropriate for the role of a Technical Manager to support the efficient operation of The Group
*Comply with all relevant company policies, procedures and standards including butnot exclusive to HR documents and H&S documents.
Excellent package on offer