Customer Service Advisor – Inbound Calls
3-month contract, full time
£13.03 per hour
Pride Park, Derby

Are you ready for a career change?
Join our client, Severn Trent Water (STW). We’re looking for passionate individuals to help Severn Trent make a difference for their customers.
No experience in the water industry?
No problem. STW value the right attitude and are looking for people who want to make an impact.
Apply now.
________________________________________
Key Information
• Customer-Focused Service:
STW prioritise their customers, offering personalized, end-to-end support with no departmental barriers or red tape.
• A Unique Culture:
Working at STW is like nowhere else. Their supportive and dynamic environment fosters growth and innovation.
• Location & Hours:
Based in the Derby office (Pride Park), with 37 hours per week, Monday to Friday, 8:00 AM to 6:00 PM.
________________________________________
What We’re Looking For
• Customer Interaction:
Handle customer inquiries via phone and email, offering tailored solutions.
• Problem-Solving:
Think on your feet to resolve unique challenges in a fast-paced environment.
• Teamwork:
Collaborate with colleagues who share a passion for customer service.
• Ownership & Empowerment:
Take full responsibility for customer issues, making decisions to improve service.
________________________________________
Benefits
• Competitive Salary: £13.03 per hour (£25,396.88 pro rata)
• Generous Holiday: 33 days (pro rata)
• Training & Development: Ongoing support through our ’Academy’
________________________________________
How to Apply
Ready to join us? Ensure your CV is updated and apply now.