Job Purpose

The Relationship Management Coordinator will work closely with Relationship Managers and relationship teams to deliver on day-to-day client deliverables that are critical to providing a high level of service to our clients. The job holder will continually refine processes and tasks so as to achieve maximum efficiency and consistency in client deliverables within Account Management team at Fixed Income & Data Services.

Responsibilities
*Carry out daily operational tasks relating to ICE’s entitlements systems
*Assisting Account Management with day-to-day billing related queries
*Reviewing contracts on behalf of the Relationship Management team
*Assisting Relationship Management with day-to-day CRM activity to include reporting and data entry and collation of data for the group
*Assisting in the management of projects across Fixed Income & Data Services
*Working on ad-hoc projects as and when required for the Account Management team
*Working on account revenue reports and service mappings
*Assisting the Management team with CRM weekly / monthly reporting consolidation
*Working on Financial / Product report reconciliation with Key stakeholders

Knowledge and Experience
*Educated to a degree level or equivalent experience
*Attention to detail and strong analytical skills
*Excellent communication skills, both written and verbal
*Ability to summarize and present work succinctly and accurately
*Have a clear commitment to the team approach and ability to work unsupervised
*Ability to meet deadlines
*Collaborative & team player
*Good knowledge of Microsoft Office packages, predominantly MS Excel
*Knowledge of Financial Industry - beneficial but not essential

Schedule

This role offers work from home flexibility of one day per week.