Customer Service Manager
*Annual Salary: £24,633 - £27,455
*Location: Braintree
*Job Type: Full-time
We are seeking a dedicated Retail Manager to oversee our homeware and house clearance operations in Braintree. This role is ideal for someone with a strong background in retail management, who is committed to driving sales and profitability while delivering exceptional customer service.
Day-to-day of the role:
*Manage the daily operations of a homeware store, including performance management, training, and guidance of employees and volunteers.
*Oversee all aspects of stock donations, maximising store profits for the benefit of the organisation.
*Achieve and exceed income and operational targets by maximising store profitability and minimising costs.
*Maintain excellent store presentation and visual merchandising to maximise sales potential.
*Monitor local competitors, pricing, and promotional activities to stay competitive.
*Ensure the store operates within the designated trading hours and manage staff and volunteer rotas accordingly.
*Manage house clearance and logistics teams, promoting growth and providing competitive service quotations.
*Develop and implement marketing strategies for house clearance services.
*Deliver an outstanding customer experience to encourage loyalty and repeat donations.
*Manage health and safety regulations within the store and during house clearances.
*Act as a key holder and manage emergency procedures as needed.
Required Skills & Qualifications:
*Proven experience in retail management, preferably in homeware or a related sector.
*Strong leadership skills with experience managing teams, including volunteers.
*Excellent customer service and communication skills.
*Ability to provide hands-on support, including driving a van as required.
*Competence in handling operational logistics and promotional activities.
*Knowledge of health and safety regulations.
*Ability to work flexibly and cover additional locations as needed.
Benefits:
*Competitive salary range.
*Opportunities for professional development and training.
*Supportive work environment with a focus on team collaboration.
*Participation in management and logistics meetings to enhance operational efficiency.
To apply for this position, please apply above or email