A large international bank based in London.
Description
Payments Operations SME Service Owner - Director role is responsible for the coordination and orchestration of high-performing, resilient and efficient end-to-end EMEA business services within payments and current accounts. Working closely with all key stakeholders associated with the provision of business service, and in alignment with Business Service Management Standards, the Service Owner will define and oversee the execution of the service strategy to maximise value to service recipients.
The individual will leverage their knowledge and expertise to drive the Strategic business change needed to ensure that our payment Operating Models are fit for purpose and ensure that the internal and external customer experience is enhanced, thus supporting our Front Office Growth agenda.
*Providing steering, oversight and governance to Payments and Current Account Services across EMEA, ensuring payment systems, their process design and operational resilience comply with regulatory expectation.
*Being the Business Process Owner (BPO) for Payment and Current Account Services, providing oversight of operational incidents and managing the operational relationships with Nostro Agents and Clearing Settlement Mechanisms (CSM’s).
*Provides Subject Matter Expertise (SME) to interpret the risk appetite and identify existing risks to the Bank in the Payment and Current Account Services space.
*Drive strategic transformation initiatives such as the transformation of our Payments and Current Account technology, processes and Operating Models providing management with information and insights in to risks, benefits and ROI.
*Partnering with front office / product teams across EMEA, other regions and globally to support the bank’s strategic goals
Profile
Payments Operations SME Service Owner - Director experience
*Engaging with senior stakeholders across branches, regions and Head Office, including board level
*Ability to educate and convince stakeholders at all levels on the essential nature of best practice and alignment to industry and peer standards, as well as a clear understanding and articulation of how the transformation can be implemented within EMEA
*Operational management - experience of either managing and / or transforming payment and current account services at an operational level or have experience of managing the risks related to the provision of payment and current account services.
*Industry Knowledge. *In-depth knowledge of best practice in Payments across the financial services industry and an ability to utilise that knowledge to enhance the capability at the bank.
*Knowledge and expertise of the operation of Clearing and Settlement Mechanisms (CSMs) where the Bank is an indirect or direct participant
*Knowledge and expertise of the operation of current account services
*Experience of analysing regulatory text in the payment service space in the financial sector and applying the appropriate interpretation of said text.

*Business Service Management. Expertise in service management and experience of implementing/running service strategy, service management, service delivery and continual service improvement within financial services or similar complex, multi-product, multi-region organisations.
*Operational resilience and business continuity. Knowledge of operational resilience and business continuity; experience of defining and implementing operational resilience policies and processes in financial services organisations.
*Enterprise Leadership; Empowers and inspires others by being authentic and open in communication. Engages and influences across hierarchies and boundaries, breaking down silos and encouraging collaboration.
*Strategy. Translates strategy into goals and objectives for the functional team to support the holistic delivery
*Driving Change. Diplomatically challenges objections to change with logical and well supported logic, remaining positive in the face of setbacks and maintaining forward momentum.
Job Offer
£155 - 165K basic plus strong benefits and bonus.