Purpose of the Role
To represent Derbion in a front-line position, maintaining a professional approach at all times. To provide a professional and efficient administrative function to support the Centre Management Team and deal with general office duties and enquiries
Key Responsibilities
*To provide a presence on either the Centre’s Reception
*Courteous communication skills are required to liaise with members of the public and retailers.
*Meet and greet visitors in a friendly and professional manner delivering world class service
*Maintaining a smart and well-groomed appearance meeting our uniform standards
*Manage the switchboard in a professional and effective manner answering all calls adhering to company policy
*Collect, read and distribute post, organise outgoing mail and couriers as required
*Maintain clean and tidy reception area
*Update telephone list and key holder register
*Prepare centre staff management movements report on a weekly basis
*Maintain the computer filing system, carrying out regular housekeeping and archiving
*Update centre management notice board
*Assist with community bookings and requests
*Manage uniform requests, orders and stock control
*Manage and maintain the car parking system and deal with any enquires, including daily and monthly reports, refunds and montoring the car park inbox
*Manage conferencing bookings and prepare meeting rooms. Including ensuring that rooms are paid for by issuing invoices and raising workflows.
*Booking travel arrangements on a adhoc basis for managers
*Be responsible for the monthly stationery order
*Updating job vacancies on the website
*Centre credit card receipting
*Ensuring a good knowledge of all facilities and processes in order to deal with customer’s queries, complaints and compliments in line with company procedure
*Demonstrate the ability to deliver a first-class customer experience and have good written skills for social media and customer communication
*Ensure that customer comments are recorded and ensure that customer feedback is passed onto management
*Updating employee induction handbook and putting new starter induction packs together
*Assist with H&S recording of information for training, risk assessments, audits and administration of fire evacuation packs
*Assist with purchase order administration
*Being able to interpret customers’ needs and deliver meaningful advice
*Taking the initiative in assisting customers
*To undertake ad hoc admin duties as required by Centre Management team
Skills, Knowledge and Experience
*Reception and/or switchboard experience
*Proven practical office experience and excellent keyboard skills
*Sound level of education, good written skills
*Excellent customer relations and good communications skills
*Fully computer literate: Word, Excel, Outlook, PowerPoint (desirable but not essential)
Competencies and Attributes:
*Highly professional and efficient
*Strong organisational and customer service skills
*Fast and responsive – working to strict deadlines
*Ability to multi-task, solve problems and work efficiently under pressure
*Ability to communicate effectively at all levels
*Motivated, proactive attitude, ability to work on own initiative
*Utmost discretion when dealing with all sensitive and confidential information
*Flexible, helpful attitude
*High standard of professional grooming
*Ability to listen and willingness to learn
*Committed, motivated and passionate about our people and our company
*Demonstrable background in Customer Service
*High level of integrity
*Experience in monitoring social media
Working Hours - Monday – Friday 40hrs
Salary - £25,002.00
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Please see our Benefits Booklet for more information.