We are looking for proactive and skilled Digital Applications Support Specialist to ensure the reliability and performance of digital solutions for a leading client (hybrid opportunity)
Key Responsibilities:
*Support & Maintenance: Proactively support and maintain the company’s current and future digital applications and websites.
*Collaboration: Work with internal and external parties to maintain application reliability.
*Monitoring: Create and maintain relevant monitors/metrics for digital applications and websites.
*Incident Management: Triage, categorize, and prioritize all digital incidents. Manage incidents end-to-end through internal and third-party support teams.
*Problem Management: Drive internal and third-party technical teams to deliver root cause analysis. Regularly report on problem trends, resolution timelines, and improvement opportunities.
*Process Improvement: Analyze and improve IT service processes. Track and report on SLAs and KPIs to identify improvement opportunities. Create, implement, and monitor action plans to enhance service quality.
Skills
*Experience in Supporting and Implementing Digital solutions.
*Technical acumen - Investigating/Troubleshooting IT Infrastructure and Digital related incidents
*Knowledge of ITIL processes
*Knowledge of Linux and Windows Server Operating Systems, .Net / IIS Web Application, DevOps processes, Web Application Firewalls
*Excellent customer communication skills
*Analytical and problem solving mindset.