Agenda Partnership are working with a Hertford based client who are seeking an experienced and dedicated Customer Support Administrator to join their team on a full time, permanent basis. The Customer Support Administrator will be responsible for providing outstanding customer service to new and existing customers.

Day to day responsibilities include:
*Being the first point of contract for all customer enquires via phone and email.
*Be responsible of customer ticket queue alongside team members, ensuring these are actioned within the agreed time level.
*Deal with online quotations and orders.
*Input orders onto the system.
*Work alongside the customer service manager to deliver excellent service.
*Assist with any delivery issues.
*Assist the team with any other administrative duties.
The Ideal candidate will:
*Prior customer service role experience.
*Have excellent communication skills; both verbal and written.
*Experience in using online Helpdesk systems - Freshdesk.
*Work well under a pressurised environment.
*Have great attention to detail.
You’ll be supported by a great team and have excellent mentorship. This position has become available due to internal promotion.