Assistant Property Manager / Student Accommodation Housing Officer with previous experience of delivering front line customer service in a front facing role, with excellent communication and Microsoft Office skills is required to join a well-established housing association based in Oxford.
SALARY: £29,257 per annum+ Generous Benefits (see below)
LOCATION: Oxford, Oxfordshire(OX4) - 100% Office based
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week, Monday - Friday
CANDIDATE REQUIREMENTS:Candidates MUST hold a Full UK driving licence with access to their own vehicle
JOB OVERVIEW
We have a fantastic new job opportunity for an Assistant Property Manager / Student Accommodation Housing Officer with previous experience of delivering front line customer service in a front facing role, with excellent communication and Microsoft Office skills.
Working as the Assistant Property Manager / Student Accommodation Housing Officer you will be part of the Property Management team, assisting the Property Managers to manage a portfolio of residential buildings including multi-occupancy dwellings and carry out landlord obligations within regulatory requirements.
As the Assistant Property Manager / Student Accommodation Housing Officer you will assist Area Managers in the delivery of high-quality housing management service to deliver excellent property management to support customers, as well as deliver high quality customer service to support residents, acting as a single point of contact for residents where required.
DUTIES
Your duties as an Assistant Property Manager / Student Accommodation Housing Officer will include:
*Participate in the accommodation allocation process including issuing of all tenancy paperwork, dealing with end of tenancy paperwork and notices, ensuring vacant properties are ready to let and collection of advance payments
*Responsible for daily cover for handling reception duties, including greeting visitors, answering phone calls, managing appointments, and providing general administrative support
*Carry out day-to-day administrative duties including being the point of contact for their customers and partner organisations, issuing letters and notices, producing invoices, and responding to enquiries
*Assist the Property Managers with low level arrears, maximising the Groups income
*Report repairs where required and escalate issues/actions required where necessary
*Assist the Area Manager in monitoring contractor performance. Liaise with contractors and customers on planned inspection & testing visits including updating and maintaining records
*Assist the Property Managers to carry out and monitor regular estate and property inspections, ensure accurate records are maintained and actions are taken to deal with issues
*Assist the Area Manager by monitoring expenditure against budget, monitoring use of stock and working with internal teams on service charge estimates and accounts
*Assist the Property Manager to encourage and support occupants of buildings towards good housekeeping and fire safety practices
*Assist Property Managers in resolving customer queries promptly, including liaison with the Operational Teams, customers, partnering Trusts as required
*Maintain all relevant documentation to the required standards at both the organisation and premises level
*Build relationships and work with both internal and external stakeholders to support the customers
*Attend and represent the organisation with support, at internal and external meetings and forums when required
*Produce reports using standard templates to monitor performance and assist in ensuring tenancy management objectives are achieved
CANDIDATE REQUIREMENTS
*Educated to GCSE level or equivalent in Math’s and English (Grades A*- C / 9 - 4)
*Full UK Driving License and access to a vehicle
*Previous experience of delivering front line customer service in a front facing role
*Proven experience of problem solving for customers and understanding their needs, including vulnerable people
*Good level of IT Knowledge including Outlook, Word and Excel
BENEFITS
*25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
*Up to 8% contributory pension
*Investment in your learning and development
*Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
*Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.


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JOB REF: AWDO-P12891
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