INBOUND SALES/RETENTION EXECUTIVE – TALKE - £24,000 BASIC SALARY + OTE £36000 & BENEFITS

Due to continued success, we are working with a fantastic company who require an experienced Inbound Sales Executive to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. If you are confident on the phone, have proven experience with in a sales role and have the passion for exceeding targets and helping people this could be the role for you.

COMPANY BACKGROUND

Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. In their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers. A recent merger has led to even greater growth and business opportunities but have retained the family feel within the business.

INBOUND SALES/RETENTION EXECUTIVE JOB PURPOSE

Dealing with inbound enquiries and answering questions and promoting the features and benefits of the business to secure new orders. Also dealing with existing customers and through negotiation and objection handling to retain the customer. Dealing with the end user consumer.

INBOUND SALES/RETENTION EXECUTIVE DUTIES

• Dealing with high volume incoming calls
• Respond promptly and professionally to new inbound sales enquiries
• Provide potential customers with relevant information and guidelines
• Promote the feature and benefits to both new and existing customers
• Assist existing customers with contract renewals to ensure the business is retained
• Objection handling and negotiation
• Meet and exceed targets for both new business and retention of existing business
• Maintain a high level of customer service at all times
• Adapt to changing customer needs
• Collaborate with team members and management to improve sales strategies and customer service practices
• Have continual commercial awareness of changes within the business and the industry as a whole

INBOUND SALES/RETENTION EXECUTIVE REQUIREMENTS

• Excellent communication skills
• A confident self starter
• Target and success driven
• A passion and flair for sales
• Able to negotiate, handle objections and close
• Using effective questioning able to assess and understand the customers needs
• Proactively change your approach to ensure 100% success
• Passionate about helping people
• Team player
• Able to work in a fast-paced environment
• Excellent PC skills
• Problem solver
• Patient
• Able to work under pressure
• Due to location, it is preferred you have you own transport

PACKAGE AND BENEFITS

• Working Monday to Friday 9am – 5.30pm
• 20 days holiday plus Bank Holidays
• Onsite Parking
• £24,000 Basic Salary
• £36,000 OTE
• Fantastic opportunity to build a career
• Recreational break out rooms
• Excellent ongoing training and support
• Fun days and events
• Feel valued everyday
• Recognition awards

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In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

INBOUND SALES/RETENTION EXECUTIVE – TALKE - £24,000 BASIC SALARY + OTE £36000 & BENEFITS