Service Desk Advisor – Fixed Term Contract
Monday to Friday 8am – 5pm
£25,000 per annum increasing to £26,000 after probation
 
Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor on a fixed term contract for up to 9 months.
The overall purpose of the role is to work as part of a team to provide high quality day to day support to enable the effective operation of their customer service desk.
Duties to include:
*Answer all incoming calls.
*To process and update requests from the client base, internal personnel and suppliers via telephone, fax, e-mail, or web.
*Accurately process reactive, planned, and statutory compliance task
*To action reactive requests from our client base and log all requests on in-house computer syste
*To liaise with site-based engineers and field-based facility managers to action requests as necessary.
*To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.
*To ensure that timeframes are adhered to in relation to service level agreement
*To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t
 
Candidates suitable for this role will:
*Be proficient in Microsoft Office Information Technology software (Word, Excel and PowerPoint) is essential
*Any previous experience working with an internal database would be advantageous
 
It is essential for the right candidate to:
*Have excellent verbal and written communication skills
*Be organised and able to multi-task
*Be able to use time as a valuable resource and manage own time to achieve required outcomes
*Be able to work under pressure
*A minimum of one-year experience working in a help desk environment is desirabl
*Working experience in a customer focused setting is essential.