Warranty Account Representative - Working for a rapidly growing client based in Coventry - Salary £28,000 - £30,000pa dependant on experience - 1 day working from home plus excellent company benefits!
The jobholder will ultimately be responsible for providing end-to-end support to all customers with warranty claims and will own the warranty process from start to finish. You will need to ensure proper process is followed and will need to manage customer expectations in a fast-moving environment. This is a critical position in optimising the commercial impact of Warranty Returns within the company. You will be a key contact for our third-party returns service centre, customers and distributors worldwide.
RESPONSIBILITIES
Proactively query and liaise with stakeholders on issues and claims that are outside of normal returns behaviours for the customer or the company * Continuously review and improve the warranty process and strategy within the business to maximise cost savings on warranty spend * Create, monitor and manage internal reporting based on current outstanding liabilities, ensuring all warranty claims are closed down promptly * Work with the finance team to develop an accurate warranty budget and forecast. Comparison of actual against forecast to be conducted on monthly basis as minimum * Process replacement orders for customers onto company system (SAP) in a timely and accurate manner, review orders for completeness & accuracy, checking codes & prices against contractual agreements * Present warranty summaries and management information reports to the wider business on a regular basis, and on occasion present to the Executive team * Assist finance with the effective resolution of debit and credit notes * Ensure dispatch of delivery notes and manage any stock issues relating to deliveries * Month end procedures; open orders and delivery notes reporting
SKILLS AND EXPERIENCE Required: * Excellent organisational skills with proven experience of managing multiple deadlines and priorities * Great problem-solving skills * Possess high attention to detail * Educational qualifications to support the ability to analyse data * Excellent written and verbal interpersonal skills with the ability to communicate effectively at all levels of organisation; both internally and with customers/suppliers * Ability to work without supervision and use initiative * Computer literate (MS office applications specifically; high standard of Excel skills and ERP system experiences ideally SAP) * Must hold a valid UK driving licence and be able available for international travel on occasion Desired: * At least 2 years of experience in a customer facing senior role in a busy B2B environment * Proactive and an eagerness to learn * A hunger and excitement to work for a fast-growing business *
What is in it for you?
25 day holiday, plus 1 birthday holiday
Opportunity to purchase/sell up to 5 days holiday per year
Pension - Standard Life
Group Life Assurance
Group Income Protection Insurance
Private Medical Insurance
Worldwide Travel Insurance