We are looking for a dedicated Facilities Helpdesk Coordinator to join our team and support the efficient management of our facilities.
Job Summary:
The Facilities Helpdesk Coordinator will be the primary point of contact for all facilities-related enquiries and issues. This role involves managing the helpdesk, coordinating maintenance requests, and ensuring timely resolution of problems. The ideal candidate will have excellent communication skills, a customer-focused approach, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
*Serve as the first point of contact for all facilities-related inquiries and requests.
*Manage the facilities helpdesk, including logging, tracking, and prioritising requests.
*Coordinate with maintenance staff and external contractors to address and resolve issues.
*Monitor the status of open requests and ensure timely completion.
*Maintain accurate records of all helpdesk activities and communications.
*Provide regular updates to requestors on the status of their requests.
*Assist in the development and implementation of helpdesk procedures and protocols.
*Generate reports on helpdesk performance and identify areas for improvement.
*Support the Facilities Manager with administrative tasks and special projects as needed.
*Ensure compliance with health and safety regulations and company policies.
Qualifications:
*High school diploma or equivalent; additional education or certification in facilities management or a related field is a plus.
*Proven experience in a helpdesk or customer service role, preferably in facilities management.
*Strong organisational and multitasking skills.
*Excellent communication and interpersonal skills.
*Proficient in Microsoft Office and helpdesk management software.
*Ability to work independently and as part of a team.
*Customer-focused with a proactive approach to problem-solving.
Benefits:
*Competitive salary and benefits package.
*Opportunities for professional development and growth.
*A supportive and collaborative work environment.
What you need to do now:If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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