We are currently partnering with leading Housing Association in Stockport, who are recruiting for a Carecall Officer, to join their growing team on a temporary to permanent basis, with the initial role being 3 months.
This is a full-time position with an hourly rate of £17.00 - £19.00 per hour on an umbrella basis and the start date is asap.
Duties will include (but are not limited to):
*Supporting a patch of 200 clients with answering calls in relation to issues within elderly resident homes
*Use a tailored script to indebtify how urgent a client needs support
*Visiting customers in their homes and helping install telecare systems (training will be provided)
*Devlivering a range of servcies such as welfare and emergency visits
*Keeping all recrods up to date by liaising with clients and families
*Helping clients live independently within their own homes
Experience required:
*Driving license essential, car desirable - There is a car on site for you to use
*DBS enhanced within 3 years or on update service
*The client is willing to consider candidate from a Customer Service, Support Worker, Independent Living background
Skills, knowledge and expertise required:
*Flexible in your approach to your role, with a strong work ethic and always putting the needs of the customer first
*Approaches situations with a caring, empathetic manner, able to engage with people to build trust
*Adaptable to the varied tasks required to undertake the full duties of the role
*Highly organized with the ability to follow procedures with minimal supervision
*Ability to work effectively with a variety of people, including family members, social workers, and medical professionals, building good relationships with all team members over various shifts
Working hours:
*35 hours per week
*24/7 service - Rota is 06:00 - 16:00, 12:00 - 21:00 or 22:00 - 06:30
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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