Our client, a leading name in the luxury fashion industry, is seeking an experienced Customer Care Professional to join their dynamic team to cover some team annual leave during a busy time. This is an exciting opportunity for a seasoned customer service professional who thrives in a fast-paced environment and is passionate about delivering outstanding support.
Job Title: Customer Care Executive
Contract: Temporary
Pay: £14-£16
Hours: 10am-6pm
Days to cover: 19th December, 2nd January and 3rd January
Location: Victoria, London
In this role you will be responsible for the day-to-day management of the Customer Care requests across e-commerce and retail. You will provide a proactive and exceptional customer service experience, taking ownership of the customer service portal, tracking, and following up on daily requests.
*Managing all online customer queries via email, telephone, and live chat, resolving any order discrepancies including exchanges and refunds when needed. Ensuring they are adhered to in a timely manner
*Advising customers on the product options available, fully engaging with customers online, by phone, WhatsApp and on social media
*Assist customers with placing orders and managing order-related queries
*Update customer profiles accurately
*Work collaboratively with team members and other departments to ensure consistent and high-quality customer service
*Effectively and closely manage orders from VIP clients, including special made-to-orders requests
*Monitor and measure the current customer service experience, collecting feedback and providing feedback to management team
*If required offer operational support to warehouse which includes mainly procedures around online orders; returns; faulty items
What are we looking for?
*Previous experience in a customer service role is essential, preferably in a fashion / ecommerce / retail environment
*Previous experience working within MS Office, Shopify and Zendesk is required
*Self-confident and an exceptional communicator who is articulate in written and spoken English
*Ability to multi-task, stay patient and remain calm under pressure
*A good team player, who can also work autonomously
*A flexible individual with a ’can do’ attitude, enthusiasm and good initiative
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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