Customer Services Assistant *Annual Salary: £28,000 plus annual bonus
*Location: Staines
*Job Type: Full-time
Join a leading healthcare company based in Staines as a Customer Services Assistant. This role is ideal for an experienced individual who thrives in a busy and vibrant team environment. You will be instrumental in providing exceptional service to customers through various communication channels.
Day-to-day of the role: *Handle incoming calls from customers, providing timely and accurate responses to their inquiries.
*Interact with customers through email and live chat, ensuring all communication is clear and professional.
*Work collaboratively with team members to resolve customer issues and improve service delivery.
*Maintain a high level of professionalism and confidentiality at all times.
*Utilise various software systems to document customer interactions and track resolutions.
Required Skills & Qualifications: *Proven experience in a customer service role, preferably in the healthcare sector.
*Excellent communication skills, both verbal and written.
*Ability to work effectively both independently and as part of a team.
*Strong problem-solving skills and attention to detail.
*Experience with CRM systems and proficiency in Microsoft Office.
Benefits: *Competitive salary of £28,000 plus annual bonus.
*25 days holiday.
*Flexible working hours (Monday to Friday, 8:00 AM - 4:00 PM or 9:00 AM - 5:00 PM).
*Private healthcare.
*Onsite parking.
To apply for this Customer Services Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.