Customer Service Representative
other jobs Randstad Delivery (GBS)
Added before 6 Days
- England,West Midlands
- full-time
- £23,000 per annum
Job Description:
Customer Service Representative - Tata Steel, Wednesfield
Are you a dedicated and experienced Customer Service Representative looking to join a dynamic team? We have a 12-month fixed-term role available with Tata Steel in Wednesfield. This position offers a competitive starting salary of £23,000, with the potential for higher pay based on experience.
Role:
Customer Service Representative
Location:
Wednesfield, with on-site parking and local bus routes available.
Salary:
Starting from £23,000 per annum, depending on experience.
Contract Length:
12 months
Shift Patterns:
37 hours per week, Monday to Friday, with hybrid working on Mondays and Fridays. Office hours are 8:30 AM to 5:00 PM, with an early finish on Fridays at 2:30 PM.
Responsibilities:
*Act as the primary point of contact between Tata Steel and customers, managing daily servicing requirements.
*Process customer orders, confirm delivery plans, manage complaints, and coordinate with internal teams.
*Ensure full adherence to Tata Steel’s customer satisfaction processes, including proactive customer feedback collection.
*Support customer satisfaction goals by providing timely updates and maintaining high levels of communication.
*Coordinate with Planning and Transport teams to meet delivery commitments and resolve service issues as they arise.
*Conduct customer satisfaction calls and support account managers on client visits.
Essential Requirements:
*Strong communication skills with experience in customer-facing roles.
*IT literacy and comfort with phone and email communication.
*Ability to work as part of a team in a busy environment and manage multiple accounts effectively.
*Previous experience in customer service or account management roles.
Desirable Requirements:
*Experience with order management systems (training provided).
*A proactive attitude and the ability to build positive relationships with customers and internal teams.
Benefits:
*Hybrid working opportunities.
*CV advice and editing, plus dedicated support throughout the role.
*Paid holiday, exclusive online discounts, and the chance to earn £300 for referring a friend.
*Potential for progression into permanent roles.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Are you a dedicated and experienced Customer Service Representative looking to join a dynamic team? We have a 12-month fixed-term role available with Tata Steel in Wednesfield. This position offers a competitive starting salary of £23,000, with the potential for higher pay based on experience.
Role:
Customer Service Representative
Location:
Wednesfield, with on-site parking and local bus routes available.
Salary:
Starting from £23,000 per annum, depending on experience.
Contract Length:
12 months
Shift Patterns:
37 hours per week, Monday to Friday, with hybrid working on Mondays and Fridays. Office hours are 8:30 AM to 5:00 PM, with an early finish on Fridays at 2:30 PM.
Responsibilities:
*Act as the primary point of contact between Tata Steel and customers, managing daily servicing requirements.
*Process customer orders, confirm delivery plans, manage complaints, and coordinate with internal teams.
*Ensure full adherence to Tata Steel’s customer satisfaction processes, including proactive customer feedback collection.
*Support customer satisfaction goals by providing timely updates and maintaining high levels of communication.
*Coordinate with Planning and Transport teams to meet delivery commitments and resolve service issues as they arise.
*Conduct customer satisfaction calls and support account managers on client visits.
Essential Requirements:
*Strong communication skills with experience in customer-facing roles.
*IT literacy and comfort with phone and email communication.
*Ability to work as part of a team in a busy environment and manage multiple accounts effectively.
*Previous experience in customer service or account management roles.
Desirable Requirements:
*Experience with order management systems (training provided).
*A proactive attitude and the ability to build positive relationships with customers and internal teams.
Benefits:
*Hybrid working opportunities.
*CV advice and editing, plus dedicated support throughout the role.
*Paid holiday, exclusive online discounts, and the chance to earn £300 for referring a friend.
*Potential for progression into permanent roles.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Job number 1822563