New opportunity as the IBA Operations Deputy Head - Retail, whereby you’ll be responsible for managing the Retail IBA Operations Team in delivering exceptional service to the business and stakeholders while ensuring the IBA control environment complies with FCA CASS regulation. The successful candidate will be responsible for the performance of the team and will have a clear understanding of debtors, creditors, unallocated cash, uncollected brokerage and funded amounts, working closely with the other internal and external parties to increase efficiency by identifying and implementing process improvements.
Key Responsibilities & Accountabilities
*Provide support to the IBA Operations Head - Retail and other Senior Managers within the IBA Team to ensure departmental objectives are achieved
*Ensure debt is collected from clients, insurers and other third parties in accordance with agreed targets, working with the business to reduce the aged and value of outstanding amounts.
*Ensure amounts owed to providers, clients and other third parties are settled in line with targets and as they fall due.
*Ensure the premium finance process operates effectively, working with providers and the business to minimise funding delays and queries.
*Ensure the controls and processes within the team operate as designed, identifying weaknesses and implementing improvements.
*Provide timely MI providing insightful commentary to assist with the identification of control weaknesses and opportunities to improve business performance.
*Provide support for CASS and statutory audits, meeting deadlines and ensuring deliverables meet requirements.
*Identify and log CASS breaches, identifying root causes and working with colleagues to resolve and prevent future occurrences.
*Work closely with the other internal IBA teams to improve efficiency and deliver process improvements.
*Work with the business and IBA Team to maximise cashflow from IBA related activities by identifying areas of improvement.
*Build relationships across the organisation and effectively communicate with various stakeholders at different seniority levels.
*Provide training and development opportunities to new and existing team members.
*Provide support for projects including the transition of activity into the team.
To be successful in this role, you will need to be/have
*Knowledge of broking systems including Acturis, Websure, SSP, Epic and TAM.
*Accounting qualification
*Proven people management skills.
*Clear understanding of FCA CASS regulation.
*Advanced level in MS Office suit especially with MS Excel.