Warranty Claims Coordinator - Application deadline 10th January
*£37,000 (pro rata)
*Maternity cover : 6 - 12 months
*Near Epsom, Surrey (location is most easily reached by own transport)
*Hybrid working (3 days a week in the office)
*ASAP start
*Generous benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday (pro rata) + all bank holidays)
TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC)
We have an exciting opportunity for a Warranty Claims Coordinator to join the team on Maternity Cover for 6-12 months. You will be a member of the Warranty Support Team managing Warranty Operations, Claims & Audit functions.
This role sits within C&NS - in line with the wider business ambition to do business the way customers love, C&NS provides support to customers and our dealer network. This includes supporting & providing world class warranty product support, audit controls & associated technical services to the Network.
What you’ll be doing:
*Reporting directly to the Warranty & Audit Team Leader, the role is to process Warranty Claims, Prior-approvals (PARFs) and Compass cases in a timely manner and in accordance with Toyota/Manufacturer Policies & Procedures.
*This is achieved through claim assessment, analysing & evaluating claim data and validating supporting evidential documents submitted by Dealers.
*If required, support an audit programme, taking appropriate on-site & desk-based actions to support, train and improve the dealer individual performance and in line with governance, policy and business objectives.
*Assist with the identification, creation and publishing of Warranty bulletins and information to support the Network with Warranty activities, governance and policy.
Warranty Team Purpose:
*Timely processing and payment of network claims and PARFs
*Communicate clearly & effectively with Network Partners with regard to supporting related queries.
*Liaise with TME Warranty Teams on TMC warranty policies & procedures. Share easy to understand explanations & best practice with the Network.
*Identify possible candidates for future audit consideration.
You will:
*Be in direct communication with the Toyota & Lexus Network from technician & after sales personnel, to Service Manager; supporting the warranty claims process, resolving warranty claim queries to enable the efficient payment of claims.
*Identify new trends and warranty concerns to Line Management and share ideas for addressing.
*Work to achieve SLAs & KPIs.
Skills and Behaviours:
Essential
*Technically aware or have aptitude to develop new skills
*Customer handling skills and negotiation
*Network facing skills
*Strong interpersonal and communication skills (verbal and written)
*Compass case handling
*Confident in communicating with customers and internal stakeholders
*Excellent time management
*Passionate about mobility
*A willingness to change and adapt, as technology advances and business changes
*Collaborative, helping others to achieve results, drive change
*Good attention to detail, presenting accurate information to ensure efficient repairs and quality reporting
*Be passionate about helping to support our customers
Desirable
*Warranty Systems
*Experience of working for an automobile manufacturer or dealer
*Technical qualifications
*Audit experience
*AS400 knowledge
*Comfortable explaining complex information
*Empathy and understanding