Role: Customer Service Administrator
Location: Tonbridge
Salary: £25,000 - £27,000 per annum + excellent benefits including 20days holiday + Bank Holidays, Private Medical, Life Assurance, Free Parking, Pension +++
Hours: 8.30-5pm Monday - Friday (Based in office)
Are you a passionate and customer-focused individual looking for a rewarding opportunity in customer service? Our client, a thriving organisation in the industry, is seeking a Customer Service Administrator to join their dedicated team. If you have a knack for handling customer enquiries, processing orders, and ensuring customer satisfaction, we want to hear from you!
As a Customer Service Administrator, you will be an integral part of our client’s Customer Services Team, reporting directly to the Head of Customer Services. You will have the opportunity to make a positive impact by managing the end-to-end order process, handling incoming customer enquiries, and providing outstanding support to customers. Your attention to detail and ability to work in a fast-paced environment will be essential in this role.
Some of your key responsibilities will include:
*Inputting customers’ sales orders promptly and accurately.
*Processing incoming enquiries, quotations, claims, and returns to ensure timely resolution.
*Keeping customers informed on the status of their orders and proactively addressing any concerns.
*Coordinating with warehouse operatives to ensure smooth processing of customer orders.
*Securing competitive freight quotes and arranging timely deliveries or collections.
*Assisting with customs declarations when necessary.
*Ensuring accurate and timely invoicing.
To excel in this role, you should have exceptional communication skills, both written and verbal, and a passion for delivering excellent customer service. Your ability to prioritise tasks, multitask efficiently, and work collaboratively within a team will contribute to your success as a Customer Service Administrator.
If you are ready to join a dynamic organisation that values its employees and provides ample opportunities for growth and development, apply now! Our client’s team is looking forward to welcoming a dedicated and enthusiastic individual like you.
January interviews for a New Year start!
This role is being managed by Debbie Foster - Office Angels - Tunbridge Wells -
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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