Location: Wednesdbury
Salary: c £35,000.00 + benefits

Summary:

Supporting, developing and motivating a team of 5 to 6 telesales executives to deliver key objectives and KPIs to achieve a high level of customer service standards and maximise sales.

Key Responsibilities:
*Managing a team to deliver sales revenue, conversion, quality and people related targets
*Complete call and email quality checks within the team
*Provide coaching and support to the team
*Able to identify process improvements for efficiency, productivity and the customer experience.
*Managing all aspects of small-scale projects

Experience:

*A minimum of 2 years’ experience in a fast-paced sales environment
*Strong leadership and people skills with an excellent coaching ability
*Track record of delivering targets and working towards KPIs
*Knowledge of CRM operating packages
*Ability to negotiate and influence at all levels
*Able to resolve customer escalations and complex issues
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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.