AR676 - Aftersales Director

Location: Somerset

Salary: £80,000 + Bonusses & Benefits

Overview:

First Military Recruitment are currently seeking an Aftersales Director on behalf of one of our clients. 

Our client are seeking a dynamic and experienced Aftersales Director to lead and oversee the operational activities of our organisation. The ideal candidate will have a strong background in material handling equipment, logistics, or a related industry.

This role plays a pivotal part in driving operational excellence, ensuring efficiency, optimising service and parts performance, and fostering a culture of continuous improvement within the organisation.

Duties and Responsibilities
*Develop and execute aftersales strategies in alignment with the company’s overall objectives.
*Lead aftersales planning to support organisational growth and profitability.
*Optimise processes, systems, and procedures to enhance productivity and cost-efficiency.
*Implement best practices in supply chain management, inventory control, and equipment handling.
*Set high standards by identifying performance gaps and driving best practices.
*Manage inventory and logistics for spare parts, ensuring availability and timely delivery to minimise equipment downtime.
*Identify opportunities for upselling and cross-selling aftersales services, including maintenance contracts, extended warranties, and training programmes.
*Utilise analytics to monitor key performance indicators (KPIs), such as service turnaround times, customer satisfaction scores, and revenue metrics.
*Leverage data insights to implement informed improvements.
*Manage and mentor a team of aftersales managers and support staff.
*Foster a culture of collaboration, accountability, and innovation.
*Maintain and enhance relationships with key suppliers and customers to ensure adherence to service level agreements.
*Ensure operational practices support exceptional service delivery.
*Monitor and manage operational budgets, identifying opportunities for cost savings and efficiency improvements.
*Contribute to financial forecasting and business planning activities.
*Drive the adoption of new technologies and systems to enhance operational capabilities.
*Stay abreast of industry trends and innovations in equipment handling.
Skills and Qualifications 
*Proven experience in a senior aftersales leadership role, ideally within the material handling equipment or logistics sector.
*Strong knowledge of supply chain processes, warehousing, and distribution operations.
*Demonstrable success in driving operational efficiencies and managing complex projects.
*Comprehensive understanding of health, safety, and compliance in a logistics or equipment handling context.
*Excellent leadership and team development skills.
*Strategic thinking and problem-solving ability.
*Exceptional communication and interpersonal skills.
*Results-driven with a focus on achieving measurable outcomes.
*Proficiency in operational software and data analytics tools.
Location: Somerset

Salary: £80,000 + Bonusses & Benefits