Customer Support Advisor
Hale, Altrincham
Salary £24k plus bonus

Our client is seeking a Customer Support Advisor to join their Customer Support Team. This role is ideal for a friendly, solution-oriented professional who thrives on helping others and delivering exceptional service. The successful candidate will play a crucial part in maintaining high standards of customer satisfaction through phone, email, and ticketing system interactions.

What You’ll Be Doing:

As a vital part of the Customer Support team, the role will involve:
*Responding efficiently, effectively, and consistently to customer enquiries across multiple communication channels (phone, email, ticketing system, and other evolving methods).
*Meeting and aiming to exceed performance targets agreed by the business.
*Providing a professional, friendly, and reassuring experience for every customer interaction, treating each customer with respect and empathy.
*Focusing on first-contact resolution, addressing queries effectively while managing expectations and ensuring follow-up actions are fulfilled.
*Actively listening and asking relevant, open questions to fully understand each customer’s enquiry.
*Staying up to date with business processes and adhering to procedures to deliver customer excellence consistently.
*Logging and responding to support requests accurately in line with the Quality Framework.
*Calculating and requesting service credits where applicable, ensuring clear communication on value and timelines.
*Managing accounts effectively, including applying customer-payable charges where appropriate.
What You’ll Bring to the Role:

The ideal candidate will have:
*A friendly, approachable, and articulate personality with a passion for solving problems and delivering exceptional customer service.
*Excellent listening skills, with the ability to demonstrate empathy and adopt a proactive, solution-oriented approach.
*Strong rapport-building skills to engage confidently with customers and colleagues.
*GCSE level (or equivalent) qualifications in English and Maths.(Essential)
*A minimum of 1 year’s experience in a Customer Support role.
*A demonstrable background in Technology or a strong interest in tech-related fields.
*A positive, adaptable attitude and willingness to work in a telephone-based environment.
*Flexibility to work on a 4 out of 7-day rota basis, including Bank Holidays.
What’s on Offer:

The successful candidate will benefit from:
*A supportive team environment that values individual skills and encourages professional growth.
*Opportunities for training and career progression as the business continues to evolve.
*A competitive salary with a clear structure to reward high performance.
*Exposure to innovative technologies within a dynamic and forward-thinking workplace.
If you have a passion for helping people, problem-solving, and being part of a growing business, this role is for you! Get in touch now to apply and take the next step in your career.