Adam Hayes are a Multi Award Winning Independent Estate Agent with three interlinked offices covering North London. An exciting opportunity has arisen and we are seeking a full time Assistant Lettings Manager to join our East Finchley Central office.
We are a forward thinking and progressive company with a fantastic industry reputation. This role offers an exceptional opportunity for career progression and earnings, working closely alongside the Lettings Director and negotiators in a fast paced and dynamic environment.
Boasting an extensive trophy cabinet including Gold Winners for London Estate Agency of the Year and an unrivalled culture for our staff to thrive, we consider ourselves to be amongst the best in the industry.
Benefits for the role of an Assistant Lettings Manager
*Personal Training Plan
*Fantastic career progression
*18 day holiday entitlement + bank holidays + time off between Christmas and New Year
*Car allowance
*Parking at the office
*Annual trips abroad
*5 Day Working Week
*Company Get Togethers
Main Responsibilities for the role of an Assistant Lettings Manager
·Handling all calls and emails enquiries.
·Manage diary and time productively
·Deal with customer enquiries effectively
·Register and qualify buyers effectively
·Arrange and accompany viewings to company standards
·Follow up viewings and feedback and agreeing price reductions where possible.
·Qualify offers in detail and negotiate best price for the vendor
·Handle and book in market appraisals
·Prospecting & canvassing to generate valuations and build vendor database
·Answer all incoming communications (internal and external)
·Agreeing deals and ensuring monthly KPIs and banking’s are consistently hit
·Ensure focus on own development and progression
·Record personal performance and prepare figures for monthly 1-2-1s
·Escalate queries outside of own authority level
·Maintain compliance with industry regulations and internal processes
·Any other duties requested by manager or Directors.
Key Skills and Experience essential for the role of an Assistant Lettings Manager
·Progressive and positive attitude in all situations
·Solutions and results focused
·Flexible and adaptable approach
·Dependable team player
·Committed to personal development
·Always presented immaculately
·Determination to secure new business and hunger to do deals
·Ability to deliver excellent customer service as per charter
·Develop time management skills and prioritise workload.
·Ability to work under own initiative and as part of a team
·Ability to follow company processes and procedures
·Negotiation skills to achieve the best outcome for the business and the customer
·Conflict / complaint resolution within own levels of authority
· Ideally be ARLA qualified or working towards it
·Ability to meet deadlines and follow company process