About The Role

Key Account Invoice Releasing Advisor
Caerphilly
Great hours, excellent benefits

Are you great at resolving issues and taking ownership of enquiries? Do you enjoy being organised, and keeping records up to date? Do you take a pride in what you do and have a keen attention to detail? Come and join our friendly, supportive Credit Management team at phs Group. If you’re local to Caerphilly and looking for a career with a market leading company, we want to hear from you.

Working within our Credit Management team in Caerphilly, you’ll be responsible for ensuring that invoices are raised on time and customers’ accounts are maintained. You’ll be taking ownership of customer enquiries to amend accounts and work proactively with them to ensure they pay within their agreed timescales, identifying queries at an early stage.

Are you polite, professional, and respectful when contacting customers? Do you have experience in Credit Management / contact centre experience? Are you comfortable with contacting customers regarding outstanding or overdue payments? You are just the kind of person we’re looking for!

Your role as a Key Account Invoice Releasing Advisor: *To ensure that invoices are raised and constructed on time and to the agreed standards as set out in the ’Gold Standard’.
*Maintain and up-date customer account data including Negotiated pricing as per agreed standards as set out in the ’Gold Standard For Invoices For Managed Accounts’ document.
*To process any account amendments/cancellations and new business mobilisations, liaising with internal account managers, customers and competitors to ensure smooth transition of services.
*To take ownership of queries ensuring they are brought to a resolution within a timely manner, whilst maintaining targets and deadlines.
*To ensure that customers pay within their agreed contract payment terms by resolving any issues / queries, enabling us to maintain consistent cash flow and achieve old debt targets.
*To work proactively with customers and internal account managers to review working practices and re-engineer processes to ensure there is continuous improvement to maximise effective and efficient customer service.
*Liaising with other departments within the PHS Group to improve customer service and satisfaction.
*To assist in training of new starters and existing team members.
*To participate in training courses that will enhance your performance within their job role.
*To maintain the internal systems thus ensuring Customer information is accurate/up to date.
*To understand and utilise software to reduce manual administration and to identify areas where you believe working practices can be improved and propose workable solutions for doing so.
The ideal candidate for our Key Account Invoice Releasing Advisor role:

Our Key Account Invoice Releasing Advisor should always be customer focussed, tactful and diplomatic, with excellent communication skills. They should also be great negotiators – assertive and confident, while both objective and logical. They are organised and able to prioritise their own workload. They must have a good attention to detail and accuracy, able to meet deadlines. They are also comfortable working with ledgers, ISO agreements and pricing. If this sounds like YOU, apply now!

In return for your commitment and expertise, you will benefit from: *A good salary of £23,140 (36.25 hours per week)
*No weekend or evening working – great hours Monday to Friday
*Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com
*Further savings with our phs Direct Online shop
*Free Parking on-site so no parking costs
*Excellent careers opportunities
*Accredited ILM training through external and in-house training
*Apprenticeship opportunities
*Hybrid working may be possible following the probationary period. You will be taking calls so you’ll need a dedicated work area at home for this.
*23 days holiday plus bank holidays off
*Buy / Sell holiday scheme
*Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
About phs:
phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.