"Courteous treatment will make a customer a walking advertisement." - James Cash Penney
Customer Success Advisor required in Northampton
£27,000 basic + OTE of £13,000
Monday to Friday only
Our client, an expanding Automotive provider is seeking a personable and customer centric Customer Success Advisor (CSA) to join their family-run centre today.
Your main responsibility will be delivering a positive customer journey. You’ll be engaging with business owners in a friendly manner and handle each query with expert care and efficiency. There will also be opportunity to earn yourself additional salary through upselling and customer efficiency.
Your responsibilities:
*Answering inbound calls to and answering queries and requests
*Assisting business owners maximizing their system
*Assisting existing customers with account queries such as renewal requests and other administrative tasks
*Pitching further products and upsales to existing customers
*Liaising with multiple internal teams to further develop client relations and support
The successful candidate will have:
*A personable personality and make sure each interaction with clients is proactive and leaves no stonr unturned
*Great time management and multitasking skills to be able to adapt to our customer’s needs
*To be a self-starter taking ownership of your customers, whilst collaborating with your team to reach group targets
*Excellent verbal and written communication skills and a professional manner
*The ability to "think outside the box" and have the confidence to put forward ideas, often to other departments, to help us improve our processes
*To be able to adapt to the growth of an ambitious company. You’ll take new products, customers groups and processes in your stride
You must possess previous experience within a busy Customer Service role - experience within the Automotive sector would be beneficial but not essential.
If this position sounds perfect for the next step in your career, please get in touch with Ed Bott at ASI Recruitment using ref: 6559 to discuss in more detail.
Important
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If you would like to know more about this exciting opportunity, please get in touch with your current and accurate CV.
Our standard procedure is to speak to you before we send your CV to any of our clients so please make sure your contact details are on your CV.