Customer Service Team Manager
Are you an experienced customer service leader looking for an exciting opportunity to make a real impact? My client is seeking a dynamic and driven Customer Service Team Manager to join the team in this pivotal role, you’ll shape the future of customer service, lead a dedicated team, and help us deliver an exceptional experience to our customers.
What You’ll Do:
*Lead & Inspire: Manage and motivate a team of Customer Service Agents to excel in service delivery.
*Drive Improvement: Identify areas for enhancement and implement strategies to boost service quality.
*Mentor & Develop: Coach and support your team to foster their growth and professional development.
*Collaborate for Success: Work with other teams to share insights and optimize performance.
*Resolve with Confidence: Handle escalated customer complaints and ensure effective resolutions.
*Plan for Excellence: Partner with planning managers to optimize resources and achieve service level targets.
Who We’re Looking For:
*Natural leader with strong motivational skills
*Excellent communicator with both customers and colleagues
*Detail-oriented with a commitment to high-quality service
*Experience in customer service processes and best practices
*Strong organizational skills with the ability to thrive in a fast-paced environment
*Previous experience in a leadership role
Why Join us?
*Opportunity for growth within the company
*Supportive and forward-thinking team environment
*Make a tangible difference to customer experiences